Majestic Hand Carwash & Café

Please review the following service terms before your vehicle is serviced.

GLOVE BOXES & STORAGE COMPARTMENTS

Glove boxes, centre consoles and enclosed storage compartments will only be cleaned if they have been emptied prior to the service. Our staff will not remove or disturb personal belongings stored in these areas.

CHILD SEATS

Child seats should be removed before your service if you would like the area underneath cleaned. For safety reasons, our staff do not remove or reinstall child restraints and cannot guarantee their correct installation.

PET HAIR & EXCESSIVELY DIRTY VEHICLES

Vehicles with excessive pet hair, sand, mud, stains, rubbish or unusually heavy soiling may incur an additional charge based on the extra time and labour required. Complete removal of deeply embedded pet hair, stains or odours cannot always be guaranteed.

PRE-EXISTING DAMAGE & VEHICLE CONDITION

Customers are responsible for informing our staff of any existing damage, loose or fragile components, mechanical or electrical faults, aftermarket modifications or other concerns before work begins. Majestic Hand Carwash & Café is not responsible for pre-existing defects or deterioration that becomes apparent during normal washing, cleaning or detailing.

OLDER, MODIFIED & FRAGILE VEHICLES

Older vehicles and vehicles with deteriorated paint, clear coat, trim, seals, plastics, upholstery, electrical components or aftermarket parts may be more susceptible to damage or deterioration. Please advise our staff of any known concerns before your service.

ENGINE BAY DETAILING

Engine bay detailing is performed at the customer's request. Customers must advise us of any known mechanical, electrical, wiring, battery or engine-related issues beforehand. Majestic Hand Carwash & Café is not responsible for pre-existing faults or failures that become apparent during or following an engine bay detail. Engine bay detailing is undertaken at the vehicle owner's risk.

PAINTWORK & EXTERIOR DETAILING

Our detailing services are intended to clean and improve the appearance of your vehicle and are not paint or body repairs. We cannot guarantee the removal or correction of scratches, stone chips, oxidation, clear-coat failure, peeling paint, previous repair defects or other existing paint damage.

CANOPIES & ENCLOSED AREAS

The interiors of canopies, toolboxes and other enclosed areas are not included in standard services unless specifically agreed upon. Additional charges may apply depending on accessibility, condition and the work required.

VEHICLE BATTERIES

Vehicle doors may remain open for extended periods during interior cleaning and detailing. Majestic Hand Carwash & Café is not responsible for weak, deteriorated or failing batteries that discharge during the normal cleaning process.

PRICING & ADDITIONAL CHARGES

Advertised prices are based on vehicles in average condition. Additional charges may apply for oversized vehicles, excessive dirt, pet hair, stains, rubbish or services requiring additional time and labour. Where reasonably possible, customers will be advised of significant additional charges before the extra work is carried out.

SERVICE CONCERNS & REFUNDS

If you are dissatisfied with any part of your service, please notify us as soon as possible so we can inspect the vehicle and address the concern. Nothing in these terms is intended to exclude or limit any rights or remedies available under the Australian Consumer Law.

Please speak with a staff member before your service if you have any questions or concerns about your vehicle.

PERSONAL BELONGINGS

Please remove all valuables and personal belongings before your service. Majestic Hand Carwash & Café accepts no responsibility for items left, lost or misplaced inside the vehicle. Vehicles containing excessive personal belongings may incur an additional charge if items need to be removed or relocated to complete the service.

SERVICE TERMS